Customer Experience as A Competitive Advantage – a Step By Step Guide to Driving Business Success
Introduction Great customer experiences have been proven to deliver significant gains in revenue and customer lifetime value. But it’s not just about having a good website or responsive app; it’s…
A Manager’s Guide to Workforce Augmentation
Introduction Artificial intelligence is a hot topic these days, and for good reason. AI is helping us make better decisions, solve problems and even build stronger relationships. But what if…
How to Make an Impact with Marketing and Advertising
Introduction If you’re looking for a way to increase sales without breaking the bank, marketing and advertising are your best bets. These two methods have been around for ages—but that…
he Role of Logistics and Fulfillment in Delivering Customer Satisfaction
Introduction The role of logistics is to get a product or service from one place to another in order to satisfy your customer’s needs. Logistics encompasses everything from transporting the…
A Disaster-Proof Data Protection Strategy for Businesses
Introduction Data, data everywhere. The cloud is making it easier to store and access your company’s data from anywhere, but that doesn’t mean you can just rest easy. You still…
Which Management Style Are You?
Introduction If you’ve ever worked in an office, chances are you’ve had at least one boss who wasn’t the best. Maybe they micromanaged, or maybe they let their employees run…
3 Tips To Help You Streamline Your Payment Process
Introduction You know that moment when you purchase something online, input your payment information, and then you get the dreaded “processing” message? It’s not just frustrating; it takes time away…
How Technology Is Changing The Customer Experience
Introduction The customer experience (CX) is changing. Businesses are utilising a variety of technologies, including artificial intelligence (AI), augmented reality (AR), voice-based commerce, chatbots and more. These developments in technology…
How to Use Technology to get your Business on Autopilot
Introduction If you’ve ever read a business advice book, then it’s likely that you know the importance of putting your business on autopilot. It’s a way of automating parts of…
The Art of Leading People
Introduction Leading people is a little like being a parent. You have to be patient and forgiving, but also strong and firm. Leading people is more about knowing your employees’…



