Customer Experience as A Competitive Advantage – a Step By Step Guide to Driving Business Success

Introduction Great customer experiences have been proven to deliver significant gains in revenue and customer lifetime value. But it’s not just about having a good website or responsive app; it’s…

How Technology Is Changing The Customer Experience

Introduction The customer experience (CX) is changing. Businesses are utilising a variety of technologies, including artificial intelligence (AI), augmented reality (AR), voice-based commerce, chatbots and more. These developments in technology…

How to Use Technology to get your Business on Autopilot

Introduction If you’ve ever read a business advice book, then it’s likely that you know the importance of putting your business on autopilot. It’s a way of automating parts of…

The Customer Experience Revolution: Business Transformation Through Data and Technology

Introduction Customer experience is no longer just a buzzword—it’s a business imperative. When customers can easily find the products and services they want, when companies are able to respond quickly…

How Digital Products Create Value And Change The Nature Of Business

Introduction Digital products have forever changed the nature of business. In an age where customers want more personalized, individualized experiences, businesses need to create digital products to stay relevant. This…

Accelerating Growth through Automated Business Processes

Introduction Business process automation is the use of software applications to automate business processes. It can be implemented through third-party solutions or by customizing existing software to meet your business…