78 Customer Experience Excellence Practices Every Business Can Adopt

Introduction Customer experience (CX) is a top priority for every business today. It’s no longer enough to simply sell products or services—companies need to deliver an experience that makes customers…

Is Technological Mobility Leaning the Door Open for Offshoring?

Introduction The digital transformation is heightening mobility. Mobile networks are expanding in their capabilities, and digital technology is creating a new world of opportunities for businesses and workers. The benefits…